Terms of Service

1. Acceptance

By creating an account or using Snowlax(the “Service”), you agree to these Terms of Service and to our Privacy Policy. If you use the Service on behalf of a business, you confirm you are authorised to bind that business, and “you” means that business.

2. Eligibility

You must be at least 16 years old and able to form a binding contract to use the Service. The Service is intended for business use.

3. Your account

You are responsible for your account, for keeping your credentials secure, and for all activity under your account. Tell us promptly at support@snowlax.com if you suspect unauthorised use. You are responsible for the people you invite to your workspace and their use of the Service.

4. The Service

Snowlax is an AI assistant that helps you run day-to-day bookkeeping and operations by chat. We may add, change, or remove features over time.

Snowlax is a software tool, not an accountant, auditor, tax adviser, financial adviser, or lawyer, and it does not provide accounting, tax, legal, or financial advice. You are responsible for the accuracy of your records and for meeting your own legal, tax, and accounting obligations. Consult a qualified professional before relying on any output for those purposes.

5. AI output

The Service uses artificial intelligence, which can be wrong, incomplete, or out of date. Outputs are suggestions you should review before relying on them or sending anything to a third party. You are responsible for reviewing and approving actions taken through the Service.

6. Acceptable use

You agree not to:

• break the law or infringe anyone’s rights;
• upload content you have no right to, or that is harmful, fraudulent, or malicious;
• attempt to access, disrupt, or reverse engineer the Service or other users’ data;
• use the Service to build a competing product, or resell it without our permission;
• use automated means to overload the Service or circumvent usage limits.

7. Your content

You own the content and data you put into the Service. You grant us a limited licence to host, process, and transmit it solely to provide and improve the Service and as described in our Privacy Policy (including processing by AI model providers acting on our behalf). You are responsible for your content and for having the rights needed to use it with the Service.

8. Plans and payments

Paid plans and their prices are described in the Service. Fees are billed in advance through our payment provider and, unless stated otherwise, are non-refundable except where required by law. Taxes may apply. We may change prices on reasonable notice; changes take effect at your next billing period. You can cancel at any time, effective at the end of the current period. Plan prices and usage limits refresh on the 1st day of each month.

9. Third-party services

The Service may integrate with third-party services (such as sign-in, payments, and messaging). Your use of those services is governed by their own terms, and we are not responsible for them.

10. Intellectual property

The Service, including its software, design, and trademarks, belongs to Snowlax Network (Business Registration No. 202603010825 (003811863-X)) and its licensors. These terms do not grant you any rights to our intellectual property except the limited right to use the Service.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these terms, to protect the Service or other users, or as required by law. On termination, your right to use the Service ends; sections that by their nature should survive will survive.

12. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that outputs will be accurate.

13. Limitation of liability

To the fullest extent permitted by law, Snowlax Network (Business Registration No. 202603010825 (003811863-X)) will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the twelve months before the claim.

14. Indemnification

You agree to indemnify and hold Snowlax Network (Business Registration No. 202603010825 (003811863-X)) harmless from claims and expenses arising out of your content, your use of the Service, or your breach of these terms, to the extent permitted by law.

15. Governing law and disputes

These terms are governed by the laws of Malaysia, without regard to conflict-of-laws rules. You and Snowlax Network (Business Registration No. 202603010825 (003811863-X)) submit to the exclusive jurisdiction of the courts of Pulau Pinang, Malaysia, unless mandatory local law provides otherwise.

16. Changes

We may update these terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you. Your continued use after an update means you accept the revised terms.

17. Contact

Questions about these terms? Contact Snowlax Network (Business Registration No. 202603010825 (003811863-X)) at support@snowlax.com.